Refund policy

Returns & Refunds — WrenView

 

30-day returns

You can request a return within 30 days of delivery. To start a return, email info@kohelet.digital with your order number and the reason for the return. Please do not send items back before we reply with return instructions and the return address.

 

Damaged, defective or wrong item

If your WrenView arrives damaged, stops working, or is not what you ordered, email us within 30 days of delivery with your order number and a photo or short video showing the issue. We will send a replacement or issue a full refund, and we cover any return shipping.

 

Changed your mind

Change-of-mind returns are accepted within 30 days of delivery. The item must be complete, with the solar panel, mounting parts, cables and manuals included, and cleaned of seed and debris. The customer pays return shipping for change-of-mind returns. Original shipping was free, so nothing is deducted for it.

 

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

 

App subscriptions

Optional features in the iCam365 app, such as AI species identification and cloud storage, are sold and billed by the app provider, not by WrenView. Cancel or request refunds for those subscriptions through the app or the app store you subscribed through.

 

Holiday gifting window

Orders delivered between November 15 and December 31 can be returned until January 31 of the following year.

 

Exchanges

WrenView comes in one color. If you need a replacement for a faulty unit, we will send one at no cost.

 

Questions

info@kohelet.digital